Privacy Policy
Berry Harvests Limited is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how Berry Harvests Limited collects, uses, stores, shares, and protects personal data when you interact with us, including when you contact us, purchase our products, visit our website, or otherwise engage with our services.
1. Introduction and company information
This Privacy Policy applies to the processing of personal data by:
Berry Harvests Limited
Unit 4, White House Farm, Haughley New Street, Stowmarket, Suffolk, IP14 3JY, United Kingdom
Email: [email protected]
Phone: +44 1449 728 463
For the purposes of applicable data protection laws, Berry Harvests Limited is the data controller of your personal data unless otherwise stated.
This policy is intended to provide comprehensive information about how Berry Harvests Limited processes personal data in connection with its business activities, including the supply of berries and related products, customer service, supplier relationships, marketing, and website operations.
2. Data collection and processing
Berry Harvests Limited may collect and process the following categories of personal data, depending on how you interact with us:
- Identity data: name, title, company name, job title, and similar identifiers.
- Contact data: address, email address, telephone number, and delivery details.
- Transaction data: order details, payment status, billing information, purchase history, and account records.
- Communication data: correspondence, enquiries, feedback, complaints, and call or email records.
- Technical data: IP address, browser type, device identifiers, operating system, website interaction data, and cookie information.
- Usage data: information about how you use our website, services, and communications.
- Marketing data: preferences regarding receiving promotional communications and your response to such communications.
- Supplier and business partner data: contact details, contract information, delivery arrangements, and account details.
We may collect data directly from you, from our website, through communications, from suppliers, payment service providers, delivery partners, and from publicly available sources where appropriate and lawful.
Where necessary, Berry Harvests Limited may also process limited special category data or criminal offence data only where permitted by law and where a lawful basis and additional condition for processing exists. However, in the ordinary course of our business, such data is not generally requested or required.
3. Purpose of data processing
Berry Harvests Limited processes personal data for the following purposes:
- to provide products and services to customers;
- to process and fulfil orders, deliveries, returns, and refunds;
- to manage customer accounts and respond to enquiries;
- to communicate with customers, suppliers, and business partners;
- to administer contracts and commercial relationships;
- to carry out accounting, invoicing, and record-keeping;
- to monitor and improve our website, products, services, and operations;
- to send marketing communications where permitted and, where required, with consent;
- to protect our business, property, systems, staff, and customers;
- to detect, investigate, and prevent fraud, misuse, or other unlawful activity;
- to comply with legal, regulatory, tax, and reporting obligations;
- to establish, exercise, or defend legal claims.
As a berry business, Berry Harvests Limited may process information relating to delivery schedules, seasonal supply arrangements, customer freshness preferences, and logistics necessary to ensure product quality and timely distribution.
4. Legal basis for processing
Berry Harvests Limited processes personal data only where we have a lawful basis to do so. Depending on the context, our legal bases may include:
- Contract: where processing is necessary to enter into or perform a contract with you, such as fulfilling an order or supplier agreement.
- Legal obligation: where processing is necessary to comply with legal or regulatory requirements.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests may include managing our business, improving services, preventing fraud, and ensuring network and information security.
- Consent: where you have given clear consent for us to process your data for specific purposes, such as certain marketing activities.
- Vital interests: where processing is necessary to protect someone’s life in rare emergency situations.
- Public task: where applicable, if processing is necessary for a task carried out in the public interest or under official authority.
Where Berry Harvests Limited relies on legitimate interests, we have considered the impact on your privacy and taken steps to ensure our interests are balanced against your rights.
5. Data sharing and third parties
Berry Harvests Limited may share personal data with trusted third parties where necessary and lawful for the purposes described in this policy. Such recipients may include:
- payment service providers and card processors;
- delivery, courier, and logistics providers;
- IT hosting, cloud storage, and website service providers;
- professional advisers such as accountants, auditors, lawyers, and insurers;
- marketing service providers and analytics providers;
- business partners, agents, and subcontractors;
- government bodies, regulators, courts, law enforcement, and tax authorities where required by law.
Berry Harvests Limited requires third parties to process personal data in accordance with applicable data protection laws and to use appropriate safeguards to protect the data they receive. Where a third party acts as our processor, it will only process personal data on our instructions and for the agreed purpose.
6. Data transfer to third countries
In some circumstances, Berry Harvests Limited may transfer personal data to countries outside the United Kingdom and, where applicable, outside the European Economic Area. This may occur where we use service providers, cloud services, or business partners located in such countries.
Where such transfers take place, Berry Harvests Limited will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include adequacy regulations, standard contractual clauses, international data transfer agreements, supplementary measures, or other legally recognised transfer mechanisms.
You may contact us for further information about the safeguards used for international transfers, where applicable.
7. Storage duration
Berry Harvests Limited retains personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, regulatory, and contractual requirements.
The retention period depends on the type of data and the context in which it was obtained. In general:
- customer and transaction records are retained for the duration of the relationship and for a period thereafter to meet legal and tax obligations;
- supplier and business records are retained for the life of the contract and a reasonable period after termination;
- marketing data is retained until you unsubscribe, withdraw consent, or object, subject to record-keeping requirements;
- website and technical logs are retained for a limited period necessary for security, analytics, and operational purposes;
- complaints and disputes are retained for as long as needed to resolve the matter and defend legal claims.
When personal data is no longer required, Berry Harvests Limited will securely delete, anonymise, or archive it in accordance with applicable law and internal policies.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Right of access: to request confirmation of whether we process your personal data and to obtain a copy of it.
- Right to rectification: to request correction of inaccurate or incomplete personal data.
- Right to erasure: to request deletion of your personal data in certain circumstances.
- Right to restriction: to request that we limit the processing of your personal data in certain situations.
- Right to data portability: to receive certain data in a structured, commonly used, machine-readable format and to request transfer to another controller where technically feasible.
- Right to object: to object to processing based on our legitimate interests or to direct marketing at any time.
To exercise any of these rights, please contact Berry Harvests Limited using the details provided below. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law, subject to any lawful extensions.
9. Withdrawal of consent
Where Berry Harvests Limited relies on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we may not be able to provide certain services or communications that depend on that consent. Where this is the case, we will inform you if any such limitation applies.
You can withdraw consent by contacting us using the details set out in this policy or by using any unsubscribe or preference-management mechanism we provide.
10. Right to complain
If you have concerns about how Berry Harvests Limited handles your personal data, we encourage you to contact us first so that we can try to resolve the matter directly.
You also have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO). Further details can be found on the ICO’s website.
We would appreciate the opportunity to address your concerns before you approach the supervisory authority, but this does not affect your statutory rights.
11. Data security
Berry Harvests Limited takes the security of personal data seriously and has implemented appropriate technical and organisational measures to protect against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.
These measures may include, where appropriate:
- access controls and authentication procedures;
- secure storage and encryption where appropriate;
- staff confidentiality obligations and training;
- network and device security measures;
- regular review of processes, systems, and supplier arrangements;
- incident response and business continuity procedures.
While Berry Harvests Limited strives to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we continuously work to improve our safeguards.
12. Contact information
If you have any questions about this Privacy Policy or the way Berry Harvests Limited processes personal data, please contact us using the details below:
Berry Harvests Limited
Unit 4, White House Farm, Haughley New Street, Stowmarket, Suffolk, IP14 3JY, United Kingdom
Email: [email protected]
Phone: +44 1449 728 463
Please include sufficient information in your request so that we can identify you and respond appropriately.
13. Changes to privacy policy
Berry Harvests Limited may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, or for other operational reasons.
Any changes will be posted on this page with an updated effective date where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how Berry Harvests Limited protects your personal data.
Where required by law, we will provide you with additional notice of material changes.